These Terms of Service ("Terms") govern your access to and use of the Blackbox.dev website and the Blackbox Headquarters platform (collectively, the "Service") operated by Blackbox.dev ("Blackbox," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent. By using the Service, you represent and warrant that you meet these requirements.
2. Account Registration
To access certain features of the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain the security of your account credentials.
- Notify us immediately of any unauthorized access to your account.
- Accept responsibility for all activity that occurs under your account.
3. Service Description
Blackbox.dev provides AI-powered virtual workforce solutions, including but not limited to virtual team deployment, lead management automation, performance analytics, and operational reporting through the Blackbox Headquarters platform. The specific features available to you depend on your subscription plan.
4. Subscription and Payment
4.1 Plans and Billing
Access to the Service requires a paid subscription. Fees are based on the plan you select and are billed in advance on a monthly or annual basis. All fees are quoted in USD unless otherwise stated.
4.2 Price Changes
We may modify pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle following the notice period.
4.3 Refunds
Subscription fees are non-refundable except where required by applicable law or as otherwise stated in a written agreement between you and Blackbox.
5. Your Data
5.1 Ownership
You retain all rights to Client Data you upload to or process through the Service. "Client Data" includes CRM records, lead information, email content, business documents, and any other data you provide to the Service.
5.2 License to Us
You grant Blackbox a limited, non-exclusive license to process your Client Data solely for the purpose of providing and improving the Service. This license terminates when your subscription ends and your data is deleted.
5.3 AI-Generated Outputs
Reports, scorecards, analytics, and other outputs generated by the Service from your Client Data belong to you. We make no claim of ownership over AI-generated outputs derived from your data.
5.4 Data Processing
Our processing of personal data is governed by our Privacy Policy. Where you process personal data of third parties through the Service (such as customer lead data), you are responsible for ensuring you have the legal basis to do so.
6. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
- Upload or process data you do not have the right to use.
- Attempt to reverse engineer, decompile, or disassemble any part of the Service.
- Interfere with or disrupt the integrity or performance of the Service.
- Access the Service through automated means (bots, scrapers) except through our published APIs.
- Resell, sublicense, or redistribute the Service without written authorization.
- Use the Service to send unsolicited communications (spam) or violate anti-spam laws.
We reserve the right to suspend or terminate accounts that violate these terms.
7. Intellectual Property
The Service, including its design, code, features, documentation, and branding, is owned by Blackbox and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets. You may not use "Blackbox" or "Blackbox.dev" branding without our prior written consent.
8. Third-Party Services
The Service may integrate with or rely on third-party services (including AI model providers, CRM platforms, email services, and cloud infrastructure). We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services is subject to their own terms and policies.
9. Availability and Support
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice. Support is provided according to the terms of your subscription plan.
10. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
- Blackbox shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from your use of the Service.
- Our total aggregate liability for any claims arising from these Terms or your use of the Service shall not exceed the total fees paid by you to Blackbox in the twelve (12) months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless Blackbox, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your Client Data.
12. Termination
12.1 By You
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period.
12.2 By Us
We may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay fees when due, or if we are required to do so by law. We will provide reasonable notice where practicable.
12.3 Effect of Termination
Upon termination, your right to use the Service ceases immediately. We will retain your Client Data for 90 days following termination to allow for data export, after which it will be permanently deleted unless a longer retention period is required by law.
13. Governing Law and Disputes
These Terms are governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Alberta, Canada. You agree to submit to the personal jurisdiction of those courts.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and Blackbox regarding your use of the Service.
17. Contact Us
If you have questions about these Terms, contact us at:
- Email: [email protected]
- Website: blackbx.dev